Hi Laurie,
Since you mention the AWC, I may as well throw in my recent experience with
them.
In the Kimberly we booked in for 3 nights at Mornington (my birding birthday
present) with an expectation of indulging myself in guided birding tours,
slide show presentations and dining out in the highly-reputed restaurant,
after 10 days of tinned food out of the boot of the car.
The reality was a bit different. On arrival we were greeted by rude and
grumpy staff (one overhead complaining to another that she had 6 weeks to
go, and couldn’t wait to leave).
The restaurant (which you can’t book in advance of your arrival) was fully
booked out for the next 8 days. I don’t understand how that works. No one
we met there was staying for that long, so if everyone only stays on average
2or 3 nights, and you can’t book prior to arrival, how can it be booked out
for over a week? Not just implausible, it actually defies the laws of
mathematics!
The guided tours were also fully booked out: I could not get onto a single
one of any description, despite there being numerous guided tours (some
birding, some not) allegedly available. Once again, everything was booked
out for a week.
So, decided to indulge in some of the slide shows, beautifully set out
(seating and all) with an outdoor screen in a lovely grassed area beside the
restaurant. No luck there either: the next slide show was 10 days away!
The staff were for the most part unsympathetic and could not have cared less
that none of the things that they advertise as being available actually are
available for visitors. we were lucky to have enough food with us for the
family during our stay: others had turned up with little food expecting to
be able to eat in the restaurant. The nearest shop is about 150km away!
The place is fantastic, but from a business perspective, whoever is running
that pace has got no idea how to do it. Most of the people we met were
similarly underwhelmed.
I hope other AWC sites are not so poorly managed.
Paul.
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