I also have had only positive experiences with Adeal repairing my Leicas over the past 20 years. I have no recent experience.
Jill
Jill Dening Sunshine Coast, Queensland, Australia
26° 51′ 41″S 152° 56′ 00″E
On 7/03/2011 12:52 AM, Jonny Schoenjahn wrote: > Hi all > > I seem to be one of very few, if not the only one, who is entire satisfied with Leica. > > Since 1997 I own a Leica spotting scope. Two or three years ago, on a windy day, the thing fell over when the car-door slammed and hit the tripod. The scope survived the 2m fall into rocks completely unharmed, only the eye-piece received 2 major scratches on the ocular. Certainly not a warranty issue.I sent the eye-piece to Leica Germany asking for a quote to replace the ocular, saying that it was my own fault. Not 3 weeks later and no questions asked, I received to my greatest excitement a brand-new eye-piece at no cost. My only expense was the postage from Perth to Leica. > > Last year, my 10-year old Leica bins had a problem with the focus spindle, the first and only problem I ever had with any Leica equipment. I sent the bins to Leica Germany, mentioning that the minor scratches on the oculars were old and could be left like that (Zeiss once had charged my a fortune to replace those oculars). Before long I receive my bins completely over-hauled including new rubber armour and, most of all, two new oculars. Again, all I paid was the postage from me to them. As before, I wrote them a letter thanking them for their outstanding service. > > It was easy and straight forward to send the Leica equipment to Leica Germany, it wouldn’t occur to me to send it anywhere else. Both the scope and the bins I had bought in Australia, but no-one wanted to see a receipt or asked where or when I had purchased the units. > > Suffice it to say that, from my own experience, I’m happy to recommend Leica not only but also for their generous and prompt service. > > Cheers, and happy birding > > Jonny > > Jonny Schoenjahn > Perth WA > > =============================== > > To unsubscribe from this mailing list, > send the message: > unsubscribe > (in the body of the message, with no Subject line) > to: birding-aus-request@vicnet.net.au > > http://birding-aus.org > =============================== > ===============================
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