Leica’s warranty and customer service

Hi Peter,   earlier on when they agreed to honour the warranty, the rep from Adeal suggested (with a caveat that no fault of mine was implied) that a range of things could lead to corrosion: immersion impact damage rain humidity, especially in tropical conditions   In recent correspondence the same rep said corrosion was not the issue.   I can understand how internal corrosion may have damaged the casing from the inside without my knowledge. However, I cannot see how it would destroy the focusing mechanism (it didn’t seize gradually, it jammed tight suddenly due to a mechanical failure such as would occur as a result of a broken cog or a displaced spindle) or how it would break the lenses (the same lenses that were not broken when I sent it for repair).

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