Jill,
Contact Carl Zeiss at their Australian office, 02 9020 1333. You will probably have to send them down to Sydney for service, as I think Zeiss do all their service in-house.
Cheers,
Carl Clifford
On 07/03/2011, at 11:55 AM, Jill Dening wrote:
I agree with Carl here, and not with Tony (sorry Tony). I have always had an all risks policy on our binos (2 prs Leicas) and scope, so that I go into the field with a feeling of relaxation. I insure my house, my health, my binos. On the very few occasions (twice?) I have had a problem, my insurance has honoured its contract without discussion, and Adeal has been very professional in its conduct, even lending me binos twice in the past when mine had to go to hospital in Germany.
But I currently have a pair of Zeiss Conquests as my light, travelling binos, and I am missing them. The eyecup and outer glass have come off on one lens, and there appears to be no one left in Brisbane who can repair such. Am I right? And if so, what is my next option? Do I really have to send them to Adelaide?
Cheers,
Jill
Jill Dening Sunshine Coast, Queensland, Australia
26° 51′ 41″S 152° 56′ 00″E
On 7/03/2011 9:49 AM, Carl Clifford wrote: > I have been following this thread, which seems to re-appear every year > or so, with interest. The majority of the complaints about Leica > seem to > be the result of lack of care or maintenance by the owners, or > physical > impact. The equipment in question in all cases are consumer level > products and it is quite unrealistic to expect them to withstand any > abuse thrown at them. If you want bins that will withstand abuse, you > need to go to military spec gear, such as the Steiner Military R > range, > which you can literally run over them with a truck and they will still > be in collimation, as a video on Steiner’s web site shows. > > I am not a Leica user & never will be, as I think they are over-rated > and over priced. I just think it is not fair to bag a brand when the > problem is with the owners. As for making a warranty claim for damage > from physical impact, well isn’t that what insurance for? > > Cheers, > > Carl Clifford > > > On 07/03/2011, at 9:31 AM, Greg Little wrote: > > Jonny > > I too am a happy Leica owner, with no complaints. Have had my Leica BN > 10×32 > binoculars for 9 years and use them every week for work and play. > While > they > are well made and robust I look after them and can only imagine that > eyepieces popping off and screws rusting are from mishandling, > accident or > abuse. > > Greg Little > > —–Original Message—– > From: birding-aus-bounces@lists.vicnet.net.au > [mailto:birding-aus-bounces@lists.vicnet.net.au] On Behalf Of Jonny > Schoenjahn > Sent: Monday, 7 March 2011 1:53 AM > To: Birding-Aus > Subject: [Birding-Aus] Leica’s warranty and customer service > > Hi all > > I seem to be one of very few, if not the only one, who is entire > satisfied > with Leica. > > Since 1997 I own a Leica spotting scope. Two or three years ago, on > a windy > day, the thing fell over when the car-door slammed and hit the > tripod. The > scope survived the 2m fall into rocks completely unharmed, only the > eye-piece received 2 major scratches on the ocular. Certainly not a > warranty > issue.I sent the eye-piece to Leica Germany asking for a quote to > replace > the ocular, saying that it was my own fault. Not 3 weeks later and no > questions asked, I received to my greatest excitement a brand-new > eye-piece > at no cost. My only expense was the postage from Perth to Leica. > > Last year, my 10-year old Leica bins had a problem with the focus > spindle, > the first and only problem I ever had with any Leica equipment. I > sent the > bins to Leica Germany, mentioning that the minor scratches on the > oculars > were old and could be left like that (Zeiss once had charged my a > fortune to > replace those oculars). Before long I receive my bins completely > over-hauled > including new rubber armour and, most of all, two new oculars. > Again, all I > paid was the postage from me to them. As before, I wrote them a letter > thanking them for their outstanding service. > > It was easy and straight forward to send the Leica equipment to Leica > Germany, it wouldn’t occur to me to send it anywhere else. Both the > scope > and the bins I had bought in Australia, but no-one wanted to see a > receipt > or asked where or when I had purchased the units. > > Suffice it to say that, from my own experience, I’m happy to recommend > Leica > not only but also for their generous and prompt service. > > Cheers, and happy birding > > Jonny > > Jonny Schoenjahn > Perth WA > > =============================== > > To unsubscribe from this mailing list, > send the message: > unsubscribe > (in the body of the message, with no Subject line) > to: birding-aus-request@vicnet.net.au > > http://birding-aus.org > =============================== > > =============================== > > To unsubscribe from this mailing list, > send the message: > unsubscribe > (in the body of the message, with no Subject line) > to: birding-aus-request@vicnet.net.au > > http://birding-aus.org > =============================== > > =============================== > > To unsubscribe from this mailing list, > send the message: > unsubscribe > (in the body of the message, with no Subject line) > to: birding-aus-request@vicnet.net.au > > http://birding-aus.org > =============================== >
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