Interesting – I have been chasing Zeiss for warranty repairs and have just been put onto this company (luckily I live in Werribee so that is handy!). No response from them yet but I assume that as it is a warranty repair it should be no cost????
On 7 March 2011 13:12, Jill Dening
> For the record, if anyone needs to know this, I have just called Zeiss in > Sydney, and was told all ZEISS retail and repairs are handled by > Outdoor Sporting Agencies > 17 Loop Rd > Werribee Vic 3030 > 03 9741 1174 > > I called and stated my situation, and the binos have to go to Werribee, > Vic. From there they have to go to the US (cost $80 for postage and > insurance) and they will advise the repair cost. This is possibly because > they are Conquests, which are an American model. If I decide not to proceed, > they will be sent back at no further cost to me. > > I find this to be a pain in the neck, but at least this discussion has got > me off my **** and doing something about it. > > I have brought all this pain upon myself because, sick of carrying heavy > Leica 8x42s around the world, I took a pathetic, but light, pair of Nikons > with me in 2006. I had barely hit the ground in the US before I was utterly > fed up with the Nikons, and then wasted good holiday time tracking down a > decent but light pair of binos for travelling. I have been happy with the > Zeiss Conquests just for travelling, but they aren’t a patch on my Leicas. > Whilst you pay for the weight in Leicas, you also get good quality glass. > > Jill > > Jill Dening > Sunshine Coast, Queensland, Australia > > 26° 51′ 41″S 152° 56′ 00″E > > On 7/03/2011 11:19 AM, Carl Clifford wrote: > >> Jill, >> >> Contact Carl Zeiss at their Australian office, 02 9020 1333. You will >> probably have to send them down to Sydney for service, as I think Zeiss >> do all their service in-house. >> >> Cheers, >> >> Carl Clifford >> >> >> On 07/03/2011, at 11:55 AM, Jill Dening wrote: >> >> I agree with Carl here, and not with Tony (sorry Tony). I have always >> had an all risks policy on our binos (2 prs Leicas) and scope, so that I >> go into the field with a feeling of relaxation. I insure my house, my >> health, my binos. On the very few occasions (twice?) I have had a >> problem, my insurance has honoured its contract without discussion, and >> Adeal has been very professional in its conduct, even lending me binos >> twice in the past when mine had to go to hospital in Germany. >> >> But I currently have a pair of Zeiss Conquests as my light, travelling >> binos, and I am missing them. The eyecup and outer glass have come off >> on one lens, and there appears to be no one left in Brisbane who can >> repair such. Am I right? And if so, what is my next option? Do I really >> have to send them to Adelaide? >> >> Cheers, >> >> Jill >> >> Jill Dening >> Sunshine Coast, Queensland, Australia >> >> 26° 51′ 41″S 152° 56′ 00″E >> >> On 7/03/2011 9:49 AM, Carl Clifford wrote: >> >>> I have been following this thread, which seems to re-appear every year >>> or so, with interest. The majority of the complaints about Leica seem to >>> be the result of lack of care or maintenance by the owners, or physical >>> impact. The equipment in question in all cases are consumer level >>> products and it is quite unrealistic to expect them to withstand any >>> abuse thrown at them. If you want bins that will withstand abuse, you >>> need to go to military spec gear, such as the Steiner Military R range, >>> which you can literally run over them with a truck and they will still >>> be in collimation, as a video on Steiner’s web site shows. >>> >>> I am not a Leica user & never will be, as I think they are over-rated >>> and over priced. I just think it is not fair to bag a brand when the >>> problem is with the owners. As for making a warranty claim for damage >>> from physical impact, well isn’t that what insurance for? >>> >>> Cheers, >>> >>> Carl Clifford >>> >>> >>> On 07/03/2011, at 9:31 AM, Greg Little wrote: >>> >>> Jonny >>> >>> I too am a happy Leica owner, with no complaints. Have had my Leica BN >>> 10×32 >>> binoculars for 9 years and use them every week for work and play. While >>> they >>> are well made and robust I look after them and can only imagine that >>> eyepieces popping off and screws rusting are from mishandling, >>> accident or >>> abuse. >>> >>> Greg Little >>> >>> —–Original Message—– >>> From: birding-aus-bounces@lists.vicnet.net.au >>> [mailto:birding-aus-bounces@lists.vicnet.net.au] On Behalf Of Jonny >>> Schoenjahn >>> Sent: Monday, 7 March 2011 1:53 AM >>> To: Birding-Aus >>> Subject: [Birding-Aus] Leica’s warranty and customer service >>> >>> Hi all >>> >>> I seem to be one of very few, if not the only one, who is entire >>> satisfied >>> with Leica. >>> >>> Since 1997 I own a Leica spotting scope. Two or three years ago, on a >>> windy >>> day, the thing fell over when the car-door slammed and hit the tripod. >>> The >>> scope survived the 2m fall into rocks completely unharmed, only the >>> eye-piece received 2 major scratches on the ocular. Certainly not a >>> warranty >>> issue.I sent the eye-piece to Leica Germany asking for a quote to replace >>> the ocular, saying that it was my own fault. Not 3 weeks later and no >>> questions asked, I received to my greatest excitement a brand-new >>> eye-piece >>> at no cost. My only expense was the postage from Perth to Leica. >>> >>> Last year, my 10-year old Leica bins had a problem with the focus >>> spindle, >>> the first and only problem I ever had with any Leica equipment. I sent >>> the >>> bins to Leica Germany, mentioning that the minor scratches on the oculars >>> were old and could be left like that (Zeiss once had charged my a >>> fortune to >>> replace those oculars). Before long I receive my bins completely >>> over-hauled >>> including new rubber armour and, most of all, two new oculars. Again, >>> all I >>> paid was the postage from me to them. As before, I wrote them a letter >>> thanking them for their outstanding service. >>> >>> It was easy and straight forward to send the Leica equipment to Leica >>> Germany, it wouldn’t occur to me to send it anywhere else. Both the scope >>> and the bins I had bought in Australia, but no-one wanted to see a >>> receipt >>> or asked where or when I had purchased the units. >>> >>> Suffice it to say that, from my own experience, I’m happy to recommend >>> Leica >>> not only but also for their generous and prompt service. >>> >>> Cheers, and happy birding >>> >>> Jonny >>> >>> Jonny Schoenjahn >>> Perth WA >>> >>> =============================== >>> >>> To unsubscribe from this mailing list, >>> send the message: >>> unsubscribe >>> (in the body of the message, with no Subject line) >>> to: birding-aus-request@vicnet.net.au >>> >>> http://birding-aus.org >>> =============================== >>> >>> =============================== >>> >>> To unsubscribe from this mailing list, >>> send the message: >>> unsubscribe >>> (in the body of the message, with no Subject line) >>> to: birding-aus-request@vicnet.net.au >>> >>> http://birding-aus.org >>> =============================== >>> >>> =============================== >>> >>> To unsubscribe from this mailing list, >>> send the message: >>> unsubscribe >>> (in the body of the message, with no Subject line) >>> to: birding-aus-request@vicnet.net.au >>> >>> http://birding-aus.org >>> =============================== >>> >>> >> >> =============================== > > To unsubscribe from this mailing list, > send the message: > unsubscribe > (in the body of the message, with no Subject line) > to: birding-aus-request@vicnet.net.au > > http://birding-aus.org > =============================== > ===============================
To unsubscribe from this mailing list, send the message: unsubscribe (in the body of the message, with no Subject line) to: birding-aus-request@vicnet.net.au
http://birding-aus.org ===============================
