Heavy bins (was Leica’s warranty and customer service)

I note several times a year people writing about how they found their bins too heavy and were looking a lighter pair….

About 10 years ago I was put on to the shoulder harness method of carrying bins. At the time I didn’t take it up because of one disadvantage (makes taking the bins on and off more difficult). However once I got over 40 (!) I found that heavy bins were indeed making my neck ache and I went back to the shoulder harness. Now the weight of the bins is immaterial and I can carry my preferred type around regardless of weight.

John Leonard

On 7 March 2011 13:16, Dave Torr wrote: > Interesting – I have been chasing Zeiss for warranty repairs and have just > been put onto this company (luckily I live in Werribee so that is handy!). > No response from them yet but I assume that as it is a warranty repair it > should be no cost???? > > On 7 March 2011 13:12, Jill Dening wrote: > >> For the record, if anyone needs to know this, I have just called Zeiss in >> Sydney, and was told all ZEISS retail and repairs are handled by >> Outdoor Sporting Agencies >> 17 Loop Rd >> Werribee Vic 3030 >> 03 9741 1174 >> >> I called and stated my situation, and the binos have to go to Werribee, >> Vic. From there they have to go to the US (cost $80 for postage and >> insurance) and they will advise the repair cost. This is possibly because >> they are Conquests, which are an American model. If I decide not to proceed, >> they will be sent back at no further cost to me. >> >> I find this to be a pain in the neck, but at least this discussion has got >> me off my **** and doing something about it. >> >> I have brought all this pain upon myself because, sick of carrying heavy >> Leica 8x42s around the world, I took a pathetic, but light, pair of Nikons >> with me in 2006. I had barely hit the ground in the US before I was utterly >> fed up with the Nikons, and then wasted good holiday time tracking down a >> decent but light pair of binos for travelling. I have been happy with the >> Zeiss Conquests just for travelling, but they aren’t a patch on my Leicas. >> Whilst you pay for the weight in Leicas, you also get good quality glass. >> >> Jill >> >> Jill Dening >> Sunshine Coast, Queensland, Australia >> >> 26° 51′ 41″S    152° 56′ 00″E >> >> On 7/03/2011 11:19 AM, Carl Clifford wrote: >> >>> Jill, >>> >>> Contact Carl Zeiss at their Australian office, 02 9020 1333. You will >>> probably have to send them down to Sydney for service, as I think Zeiss >>> do all their service in-house. >>> >>> Cheers, >>> >>> Carl Clifford >>> >>> >>> On 07/03/2011, at 11:55 AM, Jill Dening wrote: >>> >>> I agree with Carl here, and not with Tony (sorry Tony). I have always >>> had an all risks policy on our binos (2 prs Leicas) and scope, so that I >>> go into the field with a feeling of relaxation. I insure my house, my >>> health, my binos. On the very few occasions (twice?) I have had a >>> problem, my insurance has honoured its contract without discussion, and >>> Adeal has been very professional in its conduct, even lending me binos >>> twice in the past when mine had to go to hospital in Germany. >>> >>> But I currently have a pair of Zeiss Conquests as my light, travelling >>> binos, and I am missing them. The eyecup and outer glass have come off >>> on one lens, and there appears to be no one left in Brisbane who can >>> repair such. Am I right? And if so, what is my next option? Do I really >>> have to send them to Adelaide? >>> >>> Cheers, >>> >>> Jill >>> >>> Jill Dening >>> Sunshine Coast, Queensland, Australia >>> >>> 26° 51′ 41″S 152° 56′ 00″E >>> >>> On 7/03/2011 9:49 AM, Carl Clifford wrote: >>> >>>> I have been following this thread, which seems to re-appear every year >>>> or so, with interest. The majority of the complaints about Leica seem to >>>> be the result of lack of care or maintenance by the owners, or physical >>>> impact. The equipment in question in all cases are consumer level >>>> products and it is quite unrealistic to expect them to withstand any >>>> abuse thrown at them. If you want bins that will withstand abuse, you >>>> need to go to military spec gear, such as the Steiner Military R range, >>>> which you can literally run over them with a truck and they will still >>>> be in collimation, as a video on Steiner’s web site shows. >>>> >>>> I am not a Leica user & never will be, as I think they are over-rated >>>> and over priced. I just think it is not fair to bag a brand when the >>>> problem is with the owners. As for making a warranty claim for damage >>>> from physical impact, well isn’t that what insurance for? >>>> >>>> Cheers, >>>> >>>> Carl Clifford >>>> >>>> >>>> On 07/03/2011, at 9:31 AM, Greg Little wrote: >>>> >>>> Jonny >>>> >>>> I too am a happy Leica owner, with no complaints. Have had my Leica BN >>>> 10×32 >>>> binoculars for 9 years and use them every week for work and play. While >>>> they >>>> are well made and robust I look after them and can only imagine that >>>> eyepieces popping off and screws rusting are from mishandling, >>>> accident or >>>> abuse. >>>> >>>> Greg Little >>>> >>>> —–Original Message—– >>>> From: birding-aus-bounces@lists.vicnet.net.au >>>> [mailto:birding-aus-bounces@lists.vicnet.net.au] On Behalf Of Jonny >>>> Schoenjahn >>>> Sent: Monday, 7 March 2011 1:53 AM >>>> To: Birding-Aus >>>> Subject: [Birding-Aus] Leica’s warranty and customer service >>>> >>>> Hi all >>>> >>>> I seem to be one of very few, if not the only one, who is entire >>>> satisfied >>>> with Leica. >>>> >>>> Since 1997 I own a Leica spotting scope. Two or three years ago, on a >>>> windy >>>> day, the thing fell over when the car-door slammed and hit the tripod. >>>> The >>>> scope survived the 2m fall into rocks completely unharmed, only the >>>> eye-piece received 2 major scratches on the ocular. Certainly not a >>>> warranty >>>> issue.I sent the eye-piece to Leica Germany asking for a quote to replace >>>> the ocular, saying that it was my own fault. Not 3 weeks later and no >>>> questions asked, I received to my greatest excitement a brand-new >>>> eye-piece >>>> at no cost. My only expense was the postage from Perth to Leica. >>>> >>>> Last year, my 10-year old Leica bins had a problem with the focus >>>> spindle, >>>> the first and only problem I ever had with any Leica equipment. I sent >>>> the >>>> bins to Leica Germany, mentioning that the minor scratches on the oculars >>>> were old and could be left like that (Zeiss once had charged my a >>>> fortune to >>>> replace those oculars). Before long I receive my bins completely >>>> over-hauled >>>> including new rubber armour and, most of all, two new oculars. Again, >>>> all I >>>> paid was the postage from me to them. As before, I wrote them a letter >>>> thanking them for their outstanding service. >>>> >>>> It was easy and straight forward to send the Leica equipment to Leica >>>> Germany, it wouldn’t occur to me to send it anywhere else. Both the scope >>>> and the bins I had bought in Australia, but no-one wanted to see a >>>> receipt >>>> or asked where or when I had purchased the units. >>>> >>>> Suffice it to say that, from my own experience, I’m happy to recommend >>>> Leica >>>> not only but also for their generous and prompt service. >>>> >>>> Cheers, and happy birding >>>> >>>> Jonny >>>> >>>> Jonny Schoenjahn >>>> Perth WA >>>> >>>> =============================== >>>> >>>> To unsubscribe from this mailing list, >>>> send the message: >>>> unsubscribe >>>> (in the body of the message, with no Subject line) >>>> to: birding-aus-request@vicnet.net.au >>>> >>>> http://birding-aus.org >>>> =============================== >>>> >>>> =============================== >>>> >>>> To unsubscribe from this mailing list, >>>> send the message: >>>> unsubscribe >>>> (in the body of the message, with no Subject line) >>>> to: birding-aus-request@vicnet.net.au >>>> >>>> http://birding-aus.org >>>> =============================== >>>> >>>> =============================== >>>> >>>> To unsubscribe from this mailing list, >>>> send the message: >>>> unsubscribe >>>> (in the body of the message, with no Subject line) >>>> to: birding-aus-request@vicnet.net.au >>>> >>>> http://birding-aus.org >>>> =============================== >>>> >>>> >>> >>>  =============================== >> >> To unsubscribe from this mailing list, >> send the message: >> unsubscribe >> (in the body of the message, with no Subject line) >> to: birding-aus-request@vicnet.net.au >> >> http://birding-aus.org >> =============================== >> > =============================== > > To unsubscribe from this mailing list, > send the message: > unsubscribe > (in the body of the message, with no Subject line) > to: birding-aus-request@vicnet.net.au > > http://birding-aus.org > =============================== >

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