Great Service from Leica

Hi All, My Leica Apo Televid 65 Telescope was knocked over when it was on the tripod. It fell onto rocks after a fall of the height of the tripod plus 0.5 metre. The fall smashed the mounting and damaged the eye piece. It was entirely my fault and in no way could be construed as a warranty claim. I could have lived with the damage to the eye piece but the scope was not usable until the mount was respired. After a bit of ringing around, I finally found the correct people. Camera Clinic 56 Easey St Collingwood (03)34195247. Camera Clinic provided a very courteous and efficient service. After inspecting the damaged scope, they informed me it would need to be returned to Germany for repair and would take 60-90 days. I had the scope back in about 4 weeks, as good as new and to my very pleasant surprise- no charge. Leicia had repaired the scope as a good will gesture. All in all what a great outcome. It is an interesting decision-making process buying high end optics. Considerations include perceived quality( all the high end optics will do a good job ), personal preference, how the optics “feel” and of course price and retailer service. After sales service probably doesn’t rate as highly because we all assume it won’t be required but as my experience has demonstrated maybe more weight should be given to this . My experience with both my Leica binoculars and scope have always been extremely positive in terms of quality of the optics etc. This good will gesture from Leica will ensure I stick with them in the future. Best regards Allan Benson =============================== To unsubscribe from this mailing list, send the message: unsubscribe (in the body of the message, with no Subject line) to: birding-aus-request@vicnet.net.au http://birding-aus.org ===============================