Leica’s warranty and customer service

Two things wrong with fine print:

1) Most people don’t read the fine print ( which of course is their own fault). That’s why it’s printed very small, so that hopefully people don’t in fact read it.

2) I’ve found that reading the fine print ie, my PDS statements ( and I do so, very carefully) raises more questions than it answers, and that these allegedly explanatory documents can be quite contradictory from paragraph to paragraph. Done, I suspect, to confuse even those who do try to read them.

The bookmaker analogy is a good one and of course they are only in the business to make money, but at least with a bookmaker one knows the odds – no chance with insurers though.

Tony

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