For the record, if anyone needs to know this, I have just called Zeiss in Sydney, and was told all ZEISS retail and repairs are handled by Outdoor Sporting Agencies 17 Loop Rd Werribee Vic 3030 03 9741 1174
I called and stated my situation, and the binos have to go to Werribee, Vic. From there they have to go to the US (cost $80 for postage and insurance) and they will advise the repair cost. This is possibly because they are Conquests, which are an American model. If I decide not to proceed, they will be sent back at no further cost to me.
I find this to be a pain in the neck, but at least this discussion has got me off my **** and doing something about it.
I have brought all this pain upon myself because, sick of carrying heavy Leica 8x42s around the world, I took a pathetic, but light, pair of Nikons with me in 2006. I had barely hit the ground in the US before I was utterly fed up with the Nikons, and then wasted good holiday time tracking down a decent but light pair of binos for travelling. I have been happy with the Zeiss Conquests just for travelling, but they aren’t a patch on my Leicas. Whilst you pay for the weight in Leicas, you also get good quality glass.
Jill
Jill Dening Sunshine Coast, Queensland, Australia
26° 51′ 41″S 152° 56′ 00″E
On 7/03/2011 11:19 AM, Carl Clifford wrote: > Jill, > > Contact Carl Zeiss at their Australian office, 02 9020 1333. You will > probably have to send them down to Sydney for service, as I think Zeiss > do all their service in-house. > > Cheers, > > Carl Clifford > > > On 07/03/2011, at 11:55 AM, Jill Dening wrote: > > I agree with Carl here, and not with Tony (sorry Tony). I have always > had an all risks policy on our binos (2 prs Leicas) and scope, so that I > go into the field with a feeling of relaxation. I insure my house, my > health, my binos. On the very few occasions (twice?) I have had a > problem, my insurance has honoured its contract without discussion, and > Adeal has been very professional in its conduct, even lending me binos > twice in the past when mine had to go to hospital in Germany. > > But I currently have a pair of Zeiss Conquests as my light, travelling > binos, and I am missing them. The eyecup and outer glass have come off > on one lens, and there appears to be no one left in Brisbane who can > repair such. Am I right? And if so, what is my next option? Do I really > have to send them to Adelaide? > > Cheers, > > Jill > > Jill Dening > Sunshine Coast, Queensland, Australia > > 26° 51′ 41″S 152° 56′ 00″E > > On 7/03/2011 9:49 AM, Carl Clifford wrote: >> I have been following this thread, which seems to re-appear every year >> or so, with interest. The majority of the complaints about Leica seem to >> be the result of lack of care or maintenance by the owners, or physical >> impact. The equipment in question in all cases are consumer level >> products and it is quite unrealistic to expect them to withstand any >> abuse thrown at them. If you want bins that will withstand abuse, you >> need to go to military spec gear, such as the Steiner Military R range, >> which you can literally run over them with a truck and they will still >> be in collimation, as a video on Steiner’s web site shows. >> >> I am not a Leica user & never will be, as I think they are over-rated >> and over priced. I just think it is not fair to bag a brand when the >> problem is with the owners. As for making a warranty claim for damage >> from physical impact, well isn’t that what insurance for? >> >> Cheers, >> >> Carl Clifford >> >> >> On 07/03/2011, at 9:31 AM, Greg Little wrote: >> >> Jonny >> >> I too am a happy Leica owner, with no complaints. Have had my Leica BN >> 10×32 >> binoculars for 9 years and use them every week for work and play. While >> they >> are well made and robust I look after them and can only imagine that >> eyepieces popping off and screws rusting are from mishandling, >> accident or >> abuse. >> >> Greg Little >> >> —–Original Message—– >> From: birding-aus-bounces@lists.vicnet.net.au >> [mailto:birding-aus-bounces@lists.vicnet.net.au] On Behalf Of Jonny >> Schoenjahn >> Sent: Monday, 7 March 2011 1:53 AM >> To: Birding-Aus >> Subject: [Birding-Aus] Leica’s warranty and customer service >> >> Hi all >> >> I seem to be one of very few, if not the only one, who is entire >> satisfied >> with Leica. >> >> Since 1997 I own a Leica spotting scope. Two or three years ago, on a >> windy >> day, the thing fell over when the car-door slammed and hit the tripod. >> The >> scope survived the 2m fall into rocks completely unharmed, only the >> eye-piece received 2 major scratches on the ocular. Certainly not a >> warranty >> issue.I sent the eye-piece to Leica Germany asking for a quote to replace >> the ocular, saying that it was my own fault. Not 3 weeks later and no >> questions asked, I received to my greatest excitement a brand-new >> eye-piece >> at no cost. My only expense was the postage from Perth to Leica. >> >> Last year, my 10-year old Leica bins had a problem with the focus >> spindle, >> the first and only problem I ever had with any Leica equipment. I sent >> the >> bins to Leica Germany, mentioning that the minor scratches on the oculars >> were old and could be left like that (Zeiss once had charged my a >> fortune to >> replace those oculars). Before long I receive my bins completely >> over-hauled >> including new rubber armour and, most of all, two new oculars. Again, >> all I >> paid was the postage from me to them. As before, I wrote them a letter >> thanking them for their outstanding service. >> >> It was easy and straight forward to send the Leica equipment to Leica >> Germany, it wouldn’t occur to me to send it anywhere else. Both the scope >> and the bins I had bought in Australia, but no-one wanted to see a >> receipt >> or asked where or when I had purchased the units. >> >> Suffice it to say that, from my own experience, I’m happy to recommend >> Leica >> not only but also for their generous and prompt service. >> >> Cheers, and happy birding >> >> Jonny >> >> Jonny Schoenjahn >> Perth WA >> >> =============================== >> >> To unsubscribe from this mailing list, >> send the message: >> unsubscribe >> (in the body of the message, with no Subject line) >> to: birding-aus-request@vicnet.net.au >> >> http://birding-aus.org >> =============================== >> >> =============================== >> >> To unsubscribe from this mailing list, >> send the message: >> unsubscribe >> (in the body of the message, with no Subject line) >> to: birding-aus-request@vicnet.net.au >> >> http://birding-aus.org >> =============================== >> >> =============================== >> >> To unsubscribe from this mailing list, >> send the message: >> unsubscribe >> (in the body of the message, with no Subject line) >> to: birding-aus-request@vicnet.net.au >> >> http://birding-aus.org >> =============================== >> > > ===============================
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