Great customer service – binoculars

Dear all, Having had a great after-sale customer service experience, I thought I would share. My 5 y/o binoculars, Leupolds Cascade Green ring 8x42s, recently became very difficult to use – the focus ring went very stiff. As you would know, not being able to interchange between close and far focus easily and quickly is quite frustrating. I found out that Leupold now have an authorized repairer in Australia (as of August 2014) – previously it could be up to 10 weeks to see a product return. So I took my frustrating binoculars to an authorised dealer (a lot of firearms shops are) and they sent them off. Within two weeks I had them back…and I had been upgraded to a new edition – Cascade BX2’s. They are great! A couple of points to make – buying from an Australian authorised distributor is a must, they won’t look at grey imports, so you may miss the after market service in that respect. Also, Leupold are a great mid price range brand not often spoken about, possibly due to their association with firearms – they are one of the leading rifle scope optics suppliers. Anyways, I am a very happy customer and wanted to share a good experience. Regards, Hannah