Just a brief note to let everyone know of the great support I have received from the publishers of HBW.
I received HBW15 a couple of days ago (I subscribed later in the program) and unfortunately it had some production problems (pages cut incorrectly, ink stain on page edges).
I contacted Lynx Edicions and they asked me to cut out and send them the title pages (which happened to be the damage ones) so as to make the item “unsaleable”. They needed this to be done for insurance purposes. They were also prepared to pay for the cost of postage (it was only $7.85 so I didn’t worry about it).
In the meantime, they are despatching a replacement copy immediately.
Hard to fault service like that!
*Neil Shelley* ===============================
To unsubscribe from this mailing list, send the message: unsubscribe (in the body of the message, with no Subject line) to: birding-aus-request@vicnet.net.au
http://birding-aus.org ===============================
Dear All
Let me confirm Neil’s positive experience. Some years ago, my copy of one of the volumes never found its way to me; HBW sent another copy by express, no questions asked.
They seem to be a class act Kim
Just a brief note to let everyone know of the great support I have received from the publishers of HBW.
I received HBW15 a couple of days ago (I subscribed later in the program) and unfortunately it had some production problems (pages cut incorrectly, ink stain on page edges).
I contacted Lynx Edicions and they asked me to cut out and send them the title pages (which happened to be the damage ones) so as to make the item “unsaleable”. They needed this to be done for insurance purposes. They were also prepared to pay for the cost of postage (it was only $7.85 so I didn’t worry about it).
In the meantime, they are despatching a replacement copy immediately.
Hard to fault service like that!
*Neil Shelley* ===============================
To unsubscribe from this mailing list, send the message: unsubscribe (in the body of the message, with no Subject line)
http://birding-aus.org ===============================
Kim Sterelny Philosophy Program RSSS, ANU and Philosophy Department Victoria University Wellington
e-mail Kim.Sterelny@anu.edu.au, kimbo@coombs.anu.edu.au or Kim.Sterelny@vuw.ac.nz
ANU Contact Information Philosophy Program Research School of the Social Sciences Australian National University 0200 Canberra, ACT, Australia
phone
61- (0)2 6125-2886; messages: Di Crosse: Administrator, Philosophy Program
61-(0)2 -6125 2341, fax 61-(0)2 – 6125 3294
Victoria University Contact Information (I am now at VUW only a couple of months a year)
Philosophy Program, Victoria University of Wellington, PO Box 600, Wellington, New Zealand
phone: 64-4-463 5233 x 8642 fax: 64-4-463 5130
===============================
To unsubscribe from this mailing list, send the message: unsubscribe (in the body of the message, with no Subject line)
http://birding-aus.org ===============================