Birding-Aus

Cautionary tale re paying for overseas birdingtrips

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I booked a hotel in Singapore via a booking agency but I was delayed.. I rang them to get the booking transferred but they stated I had to cancel, hotel policy, and rebook and pay again. I said I would get back to them but I did not. When I got to Singapore Airport there are instant accommodation agencies just outside the gates so I booked into the same hotel. When I got there they said that it was not there policy and I could have transferred without a problem. Trouble is finding the hotel contact number as on the web they all seemed to go through the same agencies.

Cheers Chris

Comments

2 responses to “Cautionary tale re paying for overseas birdingtrips”

  1. David Adams Avatar
    David Adams

    Generally, the consumer protection features of Australian cards are very limited compared to their American counterparts 🙁 ===============================

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  2. Avatar
    Anonymous

    At least here in the U.S., the best thing to do is pay with a credit card when you need to pay upfront. If there is a problem, you can normally get the card issuer to credit you and charge back the merchant. Also, if a tour operator goes bankrupt, you can often get a refund through the credit card company that you are unlikely to get otherwise.

    Eric Jeffrey Falls Church, VA USA

    In a message dated 1/28/2013 6:59:52 P.M. Eastern Standard Time, cbrandis@speedlink.com.au writes:

    I booked a hotel in Singapore via a booking agency but I was delayed.. I rang them to get the booking transferred but they stated I had to cancel, hotel policy, and rebook and pay again. I said I would get back to them but I did not. When I got to Singapore Airport there are instant accommodation agencies just outside the gates so I booked into the same hotel. When I got there they said that it was not there policy and I could have transferred without a problem. Trouble is finding the hotel contact number as on the web they all seemed to go through the same agencies.

    Cheers Chris

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