Hi All,
There was discussion some time back about the quality of service of various optical handlers, and I have something to add. I have received completely satisfactory service from Zeiss and its Australian agent, Outdoor Sporting Agencies.
I bought a pair of Zeiss Conquests in the US in 2006. I bought them not as my main binos, but for times when I want a lightweight pair, as when I am travelling or doing longer walks. I have been very happy with them for this purpose, though the quality is no match for my 8×42 Leicas. Nor are the two in the same price range. This year I had problems with the exit lens glass and rubber containment rings. Because I had bought the binos overseas I incurred a standard cost of $80 for insurance and sending them to Germany. I thought this reasonable, as the Australian agents had had no part in the original sale.
The binos have just arrived home, repaired under warranty with no discussion. I am a satisfied customer.
Cheers,
Jill
Comments
One response to “Zeiss binocular repair feedback”
Wish I could share that view Jill – I had a few quality issues with my Zeiss (e.g. the casing coming off the body) and sent them back via OSA (no criticism of them) – Zeiss claimed the bins had been dropped and charged me a LOT of money – I recall there was a slight dent in one barrel but optically they were fine – and that does not explain how the casing came away or some of my other issues. OSA have been fine and showed me the quote and tried to negotiate a better deal, but I am not at all happy with Zeiss
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